Audio & Video

Hello, I have purchased a HW-Q990F soundbar and I am trying to register a claim for £400 cashback on your website below: https://promotions.my-samsung.com/uk/offers/SWAL8LVY22HGE I have logged in and started to fill in the form but I cannot select a purchase date from the second page, all options arView Post

I want to upgrade my 11.1.4 soundbar, but not the subwoofer or speakers. But samsung only sell the whole kit. Why wont they sell individual items. I'm sure there would be a market for individual items.View Post

Sounbar seems to work but no sound from the sub and rear speakers .i try to reset and pairing but stil no sound what do i do wrong ?View Post

I have 2 TVs - QE50QN90DATXXU paired with sound bars Q930D soundbar with surround rear speakers. Everything has been working fine but and I am assuming there has been an auto update. When TVs are turned on they go straight to TV speaker. When changing to soundbar I no longer get the + TV speaker optView Post

Good day Can you please help with samsung soundbar hw-f751 subwoofer blue light not coming on but the red light is standbyis working.I tried ID set but blue light is not working. The soundbar is old but I would like to pair subwoofer againView Post

My sound bar is having the same issue as it did just over a year ago. Turn on sky, tv comes on and sound bar with q-symphony usually. But again thats not happening the sky q box comes on so does tv but no power up of sound bar. Called Samsung tech support but as usual 2 hours of my life wasted 🙃. DView Post

I have a samsung soundbar 990b when I play spotify connect through it message from spotify app that device is not compatible with lossless Spoken to samsung support and told it is and is a spotify problem.my samsung tv is compatible along with my bose speaker when using connect. Anyone else having pView Post

Hi, i think if there was an option to be on silent vibrate or sound mode you should beable to have certain apps (or for certain numbers from texting or calling) to bypass (with your direct permission) your phone setting, what i have right now is i have my phone on vibrate but I think it would be nicView Post

Whilst the HW Q990F Soundbar has only been around a few months is currently less than half price on Amazon, currently just over £832 for anyone who may be interested. This soundbar DTS:X audio, HDMI 2.1 passthrough with 4K/120Hz gaming and SpaceFit pro which adapts the sound to suit Room and speakerView Post

Hello! Why doesn't the q990f soundbar play Apple Music Atmos tracks via AirPlay in Atmos quality, only in stereo PCM? I've tried both through the Apple Music app on an iPhone 13 and on the qn90d TV, but nothing works. I have the TV and soundbar connected via eARC. How can I fix this? Has anyone beenView Post

Is the soundbar HW-Q600A/XN (Netherlands) compatible with Q-Symphony version 1 or 2? Is de soundbar HW-Q600A/XN compatibel met Q-Symphony versie 1 of 2?View Post

The Sound Towers which were unveiled at IFA wil be available in Europe soon, available via Samsung's website and other retailers. They push out full room sound,,deep bass and have strong Battery life-18 hours on the ST50F and 12 with the more portable ST40F. Could well see a number utilising them atView Post

I have a Frame TV and S-Series Soundbar connected using Q-Symphony. Why can’t I move it using the Virtual Room Setup when configuring Q-Symphony? Is this option only available for the Frame Speakers? I have the soundbar behind the sofa as it’s the best place for it. I want the main audio to be the TView Post

I have had this issue since the latest firmware update, which I completed via the USB drive. With this in mind, I am now unable to connect the Samsung HW-Q990D soundbar to the Smarthings app on my phone. I have completed many factory resets, power cycles, rebooting the router, uninstalling/installinView Post

So following my other thread about what is lossless audio, i wanted a separate thread for a crucial topic. So you paid for Spotify Lossless, then realise very few mobiles (Android or Apple) actually have the hardware or software to give you proper lossless and they all give you a version of lossy, aView Post

Hi all, I was waiting for Samsung technical support to get back to me about my Atmos not working via my soundbar, but now Samsung no longer respond to my emails and I haven't had any contact or reply for over 2 months now despite repeated emails. How can I escalate this? Many thanks,View Post

Having upgraded my Samsung TV to have a larger screen I am astonished to find this newer bigger model lacks an optical audio output. To connect to my cinema sound system I now need an hdmi to optical converter which supports all the various modes. Any recommendations?View Post

I own a Samsung Smart TV, model UE40 (2015), connected to a soundbar via HDMI (ARC). The TV works correctly on regular broadcast channels, but when I switch the source to HDMI in order to watch Netflix, an error message appears and freezes with a 40-second countdown, after which the TV shuts down auView Post

Hi, I have a Samsung QE65S95FATXZT connected to a Sonos Arc soundbar through HDMI port #3 (ARC/eARC). When I use the native Disney+ app on the Samsung TV to play Dolby Atmos content, the Sonos app only shows “Multichannel PCM 5.1” instead of Dolby Atmos. TV Settings: Audio Out → Auto Anynet+ → ActivView Post

I have a Samsung HW-Q800B sound bar, when I try to play a movie with AAC audio with 6 channels it plays it in stereo, even though the movie has 6 channels, however I convert it with ffmpeg to AC3 and then I get Dolby Digital Plus and I hear the sound through all channels, does anyone know why?View Post