‎How do I complain | Samsung Community

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sonofbazerk

Pioneer

last edited

16/09/2025 09:28 PM

Hi all,

I was waiting for Samsung technical support to get back to me about my Atmos not working via my soundbar, but now Samsung no longer respond to my emails and I haven't had any contact or reply for over 2 months now despite repeated emails.

How can I escalate this?

Many thanks,

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J
johnz237
Samsung Members Star ★
last edited

16/09/2025 09:33 PM
Send a dm to @Sam_UK via direct message. They should point you in the right direction
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sonofbazerk
Pioneer
16/09/2025 09:33 PM
Thank you
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TD
Tourbillon De La Vie
Samsung Members Star ★★
last edited

16/09/2025 09:35 PM
Call customer support where you are
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sonofbazerk
Pioneer
last edited

16/09/2025 09:37 PM
I did that, although a while back, and they said it was still being looked into. I don't think that was true. I'm in the UK. I'll try again
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L
lminvti
Samsung Members Star ★
last edited

16/09/2025 09:43 PM
Hi there 👋 contact @Sam_UK via direct messages on members app or contact them directly through social media channels like Facebook or contact customer services
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sonofbazerk
Pioneer
16/09/2025 09:44 PM
❤
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lminvti
Samsung Members Star ★
16/09/2025 09:51 PM
https://www.samsung.com/uk/support/contact/

And here's the number for the customer service support: 0333 000 0333
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S
sonofbazerk
Pioneer
16/09/2025 09:54 PM
Thank you very much
M
mkk7781
Helping Hand
last edited

17/09/2025 04:57 PM
Try CEO complaint process
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M
mkk7781
Helping Hand
17/09/2025 04:57 PM
Provide all evidence screenshot of poor service and thank me later
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How do I complain

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