‎Soundbar losing Bluetooth connection

I

iando

Explorer

last edited

5/04/2021 03:26 PM

I have a Harman Kardon Q70R Soundbar and a Q70T QLED TV. They are right next to each other, however the soundbar constantly loses bluetooth connection to the TV.

The connection will drop, then about 5 mins later will reconnect, only to do it again minutes later. Does anyone have any thoughts on how to fix this very frustrating problem?!

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Solution
T
TechSupportUK
Pioneer
last edited

12/04/2021 08:57 PM
hmm ok, yeah it should be but tech never seems to be. Is there a HDMI source on the soundbar? if so try this (although commonly D.in is the way to do it). You could try going into tv sound settings, then change sound output to HDMI or External (you shouldn't need to do this with the QLED range as it usually automatically does this, but I guess in your circumstance there's no harm in trying/checking)
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I
iando
Explorer
12/04/2021 09:00 PM
That worked!! Thanks. It wasn't automatically picking it up for some reason. I also think it may have been the cable I was using, although I tried a few and none seemed to work.
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TessM
Mastermind
last edited

5/04/2021 03:39 PM
Hey @iando ,

happy to try to help you from here. Can you tell us if both devices are up to date and what version are they currently running on? Do you have any external devices connected to the Tv or any Bluetooth devices nearby when that happens?

To check the current firmware version on the soundbar, follow these steps:

1. Check to make sure the Soundbar is powered off.
2. Press and hold the Sound Control (On the right of the Sound Mode button) button on the Soundbar remote for more than 6 seconds.

In the case of the TV, you can find the software information from Settings> Support> About this TV or Contact Samsung.
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I
iando
Explorer
5/04/2021 06:04 PM
Hi,

I just looked for updates on both the Soundbar and the TV, and they are both up to date.

In regards to external devices, there is a Playstation copnnected to the TV, but that isn't powered on. The only other things nearby would be my mobile phone, or an Alexa in the room.

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I
iando
Explorer
5/04/2021 06:06 PM
Firmware version for the SB: HW-Q70RWWB-1012.6

TV: T-NKMDEUC-1407.0
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TechSupportUK
Pioneer
last edited

8/04/2021 01:14 AM
can I just point out that the soundbar is dolby atmos and you won't experience the pleasures of dolby atmos sound quality via Bluetooth. you should plug it in via HDMI if you can as this will unlock the soundbars best audio potential. it will say HDMI on both the sounbar and TV so plug It into that port as its the audio return port and basically let's the TV know what your doing.
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I
iando
Explorer
12/04/2021 07:16 PM
So, I have just tried this. I have connected an HDMI cable from the HDMI 3 port (eARC) to the HDMI out on the soundbar. I have changed the source to D.in - but nothing happens. Any ideas? I was under the impression this should be pretty straightforward?
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TechSupportUK
Pioneer
last edited

12/04/2021 09:03 PM
another thing to add... make sure Anynet+ (HDMI CEC) is turned on by going to settings, general, external device manager, Anynet+. And also try replacing the HDMI cable (note: it will need to have 'Ethernet' capability to work as a HDMI ARC cable).
M
matwater62
First Poster
24/08/2022 04:07 AM
Turing on Anymet+ worked for me. Thanks!
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TechSupportUK
Pioneer
last edited

12/04/2021 09:05 PM
awesome! Great to hear... ignore my last message then (didn't see you had posted). all the best with your cinematic setup! if you need anything else just ask
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Lovis Gallus
First Poster
last edited

24/11/2021 08:50 PM
I have a Qled TV and samsung soundbar but i'm getting sound from both the ear buds and the speaker at the same time.
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A
Aleece
First Poster
last edited

5/12/2023 07:26 PM
Has this been resolved? Because im having the same issue, recently moved my Soundbar on the couch console, which needs Bluetooth connectin because its no longer under the tv, and it just will not connnect.

Tv is up to date and Soundbar ive restarted numerous times.
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Mazza3
First Poster
4/03/2025 11:35 AM
Found a strange fix . Without soundbar being on turn tv volume right up , switch sound bar on & connect via Bluetooth , that somehow fixed my soundbar dropping out .
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C
Captions
First Poster
last edited

14/02/2026 04:12 AM
Me also. *Wasn’t* quite as bad. Stayed connected a day then lost it. Now I suddenly can’t even get it reconnected again.
Samsung TV 3 years old. Samsung soundbar 6 months old.
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Soundbar losing Bluetooth connection

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