Original topic:
Easy Setting Box Install Problems
(Post creation time:
07-20-2022 06:58 AM
)
29067 Views
U
userJjvOUeOuZr
Constellation
Hey there,
I am trying to setup my Samsung Odysee monitor.
When I tried to install Easy Setting Box on my computer (tried with Windows 10 + 11), the following message appeared:
"There is a problem with the windows installer package. A DLL required for this install to be complete could not be run"
I have found this topic: https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-Setting-Box-Installation-Error/m-p/2287229
But all administrator right have already been allowed to my account.
Any further ideas ? Thanks in advance!
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Selected Answer
user4P95dNedWX
Constellation
08-31-2022 01:14 PM
in
This worked for me...
Solved: Easy setting software not working - Samsung Community - 2266241
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usercIPeVXu6Sw
Asteroid
07-22-2022 04:46 PM
in
When I attempt to install on this on a new Windows 11 system, I get the error that a dll is missing. In the event viewer i see:
Product: Easy Setting Box -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action _183B2A37_C02E_4615_A5F5_A511B36654E5, entry: _EsbInstall@4, library: C:\Program Files\Samsung\Easy Setting Box\InstallerHelper.dll
Per other posts here, I've checked windows updates, permissions on the temp folder. Any ideas?
ILoveGabcom
Sun
07-22-2022 05:39 PM
in
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JKenn
Constellation
07-22-2022 06:03 PM
in
Do not download DLL files from the internet.
Uninstall Easy Setting Box and then download and reinstall a new copy from Samsung's website (https://displaysolutions.samsung.com/support/resources/product-support/easy+setting+box). If you are unable to uninstall, just download and reinstall.
useruh3VfYMcXJ
Constellation
07-20-2022 12:18 PM
in
Same problem, win64. 😉
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userJjvOUeOuZr
Constellation
07-20-2022 01:14 PM
in
Fixed the problem.
This video helped:
https://www.youtube.com/watch?v=163Lv6NEfvg
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usercIPeVXu6Sw
Asteroid
07-22-2022 04:32 PM
in
Unfortunately, same issue here and your video didn't help me. Did you do anything differently? I tried this one as well:
https://www.youtube.com/watch?v=M8aSdlq1Qr0&t=1s
Update - found this fix and it worked for me:
https://us.community.samsung.com/t5/Monitors-and-Memory/Easy-setting/td-p/2266241
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