Help withs syncing pro buds 4

Hi @Obviousgoat thank you for reaching out to the Samsung Community. We are glad you were able to get a replacement and would love to assist getting them coupled together. 

 

First, insert both earbuds into the charging cradle. Make sure both earbuds are properly placed in the case, and that the charging contacts are aligned.

 

Next, open the lid of the case, but leave the earbuds inside it.

 

Then, with the lid open, press and hold the connect button on the back of the case for seven seconds until the battery indicator light starts flashing. They will flash blue when connected, if flashing red repeat steps again.

The software versions on the earbuds may be different, so you need to connect them to your mobile device and check for any available software updates. If there is an update available, install it. 

 

I will link an article with these steps just so you have a visual on how to perform these steps. 

 

https://www.samsung.com/us/support/answer/ANS10010442/

 

If these are the same step you have already tried please let us know, so we can further troubleshoot. 

I have got it fixed. I had to cover the one I was replacing in aluminum foil, to get the new one to sync.

For some reason, my earbuds and candy scold will not pair with my\nDevice\nMy galaxy x pro