‎camera issues | Samsung Members Community

S

souf

Beginner Level 2

last edited

10-25-2020 05:48 PM

in

A6+ (2018)

Since the last update of android I have problems with my camera phone any solution

Ps: the camera is blurry

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V
vkeshav
Active Level 7
10-26-2020 02:39 AM

in

Others
how did you update?
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CM
cs-member13
Expert Level 4
10-31-2020 04:14 PM

in

Others
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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