title:
camera issues
(Post creation time:
01-13-2021 07:41 AM
)
241 Views
S
shravanth10
Active Level 1
Samsung A 51 users have issue with their front camera , when they open front camera they will observe that a dark circle is formed around the camera. Please fix this issue .
Related Content
camera issues
. Galaxy Note 09-23-2019 01:28 PM
camera issues
. Galaxy Note 09-14-2020 07:11 PM
camera issues
. Galaxy Note 12-20-2020 08:40 AM
camera issues
. Galaxy A 08-8-2019 06:26 AM
camera issues
. Galaxy A 09-30-2018 04:35 PM
cs-member13
Expert Level 4
01-14-2021 02:07 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera issue:
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
0 likes