title:
camera issues
(Post creation time:
12-20-2020 08:40 AM
)
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L
LOVIT
Active Level 1
I buy galaxy note 10 lite, but I notices some problem. Especially slow-motion and super slow-motion when I take a slow motion video in house are any room place the camera screen is black..but in sunlight take a clear ,why when room light also take a bright light and special photoshots lights also in my room but so dull...I most disappointed any problem in camera or software issues are they can u say the answer plz
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cs-member13
Expert Level 4
12-21-2020 03:45 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera quality issue:
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
LOVIT
Active Level 1
12-21-2020 03:50 PM
in
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LOVIT
Active Level 1
12-21-2020 04:59 PM
in
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