‎Please help. | Samsung Members Community

AU

Anonymous User

Beginner Level 1

last edited

06-2-2021 07:17 PM

in

Phone randomly lights up and says "I couldn't connect. Please check your network connection and try again."

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jmj16
Active Level 7
06-2-2021 07:35 PM

in

Galaxy Note
If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself. ... If your router and modem are separate, restart both.
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Lifehacker
Active Level 7
06-3-2021 03:09 AM

in

Galaxy Note
Could be some app trying to access internet in the background.
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OptimusPrime108
Expert Level 5
06-3-2021 09:04 AM

in

Galaxy Note
It can be the Google assistant. Try turning off 'OK google' detection.
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AU
Anonymous User
Beginner Level 1
06-3-2021 11:25 AM

in

Galaxy Note
Nvm it was just Bixby being a b*tch.
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CM
cs-member13
Expert Level 4
06-5-2021 06:11 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%20the%20same%20SIM,visit%20Samsung%20authorized%20service%20center.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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