title:
network problems
(Post creation time:
07-11-2020 01:51 PM
)
807 Views
A
Ashutosh838
Active Level 1
I just bought "Samsung Galaxy M31"...my data automatically stops after some time..so i have to on airplane mode in order to run the data again...and the same time when im dialing any number...at first there's no ring..and then the person picks up the call but its still showing "calling"...and there's no sound...plz do something otherwise i have to return this phone.."and the same thing is happening with my Mom's Samsung Galaxy M30 too...
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Uditgoyal17
Active Level 7
07-11-2020 01:55 PM
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0 likes
AMPK
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07-11-2020 03:14 PM
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0 likes
ZakiMujeeb
Active Level 3
07-11-2020 03:44 PM
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0 likes
cs-member13
Expert Level 4
07-14-2020 08:48 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "network problem" issue please follow below given steps:-
1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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Ashutosh838
Active Level 1
07-19-2020 05:58 PM
in
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Hariharan1
Beginner Level 2
11-13-2020 02:31 AM
in
Sim problem
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