Hi Samsung Team
After OneUI 6.0 update Jio True 5G mobile data cannot always access the web when switching from a WiFi network. But 5G mobile data works and accesses the web when tapping 2 times repeatedly on the mobile data icon/button. I also tried VoNR enable/ disable.
This happened after the OneUI 6.0 upgrade I also performed a factory reset yesterday but the same issue occurred. The device is M34
Even though I'm using the new sim with an existing number it does not turn on first but after tapping on the symbol of mobile data it does turn on
Even though I'm using the new sim with an existing number it does not turn on first but after tapping on the symbol of mobile data it does turn on
I request the team please fix this update as soon as possible
Please please fix this bug facing a lot of issues
Please please fix this bug facing a lot of issues
Selected Answer
cs_member10
Moderator
10-8-2024 04:05 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, you have already done the possible troubleshooting steps on your device but still issue not resolved, So, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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Wodehouse
Expert Level 5
10-7-2024 10:55 AM
in
You may also switch other options below this for better WiFi management.
If this solved your problem please Tick "Solved" to help others in need. Thank you
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samsungsupportt
Active Level 6
10-7-2024 01:11 PM
in
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ershu
Beginner Level 5
10-12-2024 04:38 AM
in