Windows Updates Fail

I have a Book4, Snapdragon Elite X. Within the last 10 months or more, many Windows Updates fail to install. I have had reputable technicians login remotely. They have performed ‘tune ups’ and completed various other searches for challenges. About 7 months ago, they recommended a factory reset. I did that - what a pain to uninstall and reinstall programs! That lasted about a month. I chose to ignore the Windows Update messages. That was probably a mistake. I don’t remember exactly what the message was; regardless, I needed to accomplish a specific update so that another MS program would work better. I started the remote routine again. After 2 attempts, the tech suggested a factory reset. I decided to take it to the shop. Of course, when I got it back last week, I had to reinstall all of the software again. Two days later, I had 2 updates; one installed; the other didn’t. It is the 2026-06 Preview Update [KB5095093] Install error - 0x80070002. Yesterday, another update [Security Intelligence Update for Microsoft Defender Antivirus] also needed to be accomplished. It also failed. The new error message. “We’ll try to download this update once you’re connected to the internet.” Sadly, I was and still am connected to the Internet. I am beside myself. Please help.