Original topic:
Smart hub not loading
(Post creation time:
07-4-2023 07:24 PM
)
4838 Views
T
TheRev433
Constellation
I got an Oled G8 monitor last month.
Yesterday seems it installed a new firmware update which made Smart Hub not loading anymore.
Pressing the Home button does nothing, either through the remote control or the monitor navigation buttons.
I already tried doing a factory rest like 5 times, but still does not work.
I would appreciate any help on this.
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Selected Answer
Samsung_Moderator
Community Manager
07-5-2023 07:22 PM
in
Hello! Thank you for reaching out! This is definitely strange, especially after updating. What I would recommend is to try and update again to see if a hotfix has come out to fix any issues such as this. If not the next two options would be service our reaching out to our smartthings community at the following link:https://community.smartthings.com/. For service, you can send your information to me or any of the other Samsung moderators or call directly at 1 (800) 726-7864.
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Model Number:
Serial Number:
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JBTechfanatic
Black Hole
07-4-2023 08:08 PM
in
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TheRev433
Constellation
07-4-2023 08:23 PM
in
Setting that option on, when I turn the monitor on I got this Home icon moving for some seconds, then just a black screen where all I can do is open Settings and change volume.
I also noticed that signing to my Samsung account only works by manually enter email and password on the monitor, either using QR or web sign in options works (My phone says I got signing but nothing happens on the monitor).
Also, when I manually sign in, I get an email saying a new device signed in with my account, and says it was from Ireland, but I am from Mexico, so it does not makes sense.
I don't think is an issue with my internet, because I tried using another (mobile data) and still fails. Also, when signing in on my phone, I also get an email, but this one saying it was from Mexico.
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JBTechfanatic
Black Hole
07-4-2023 08:38 PM
in
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Samsung_Moderator
Community Manager
07-5-2023 07:22 PM
in
Hello! Thank you for reaching out! This is definitely strange, especially after updating. What I would recommend is to try and update again to see if a hotfix has come out to fix any issues such as this. If not the next two options would be service our reaching out to our smartthings community at the following link:https://community.smartthings.com/. For service, you can send your information to me or any of the other Samsung moderators or call directly at 1 (800) 726-7864.
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Model Number:
Serial Number:
0 likes