Original topic:
Intermittent Black Screen
(Post creation time:
07-4-2024 05:53 PM
)
7028 Views
U
upjoi
Constellation
I purchased an M5 Smart Monitor in February 2024 and am using it primarily as a TV with my Bell Fibe TV service. When watching TV via Fibe (HDMI connection), the monitor screen goes black intermittently for 2-3 seconds and then returns to the broadcast. This occurs about a half dozen times over a one hour period. I have confirmed that the same thing occurs on this monitor when connected to the other Bell Fibe receiver I have in the house (no issues with the TV normally connected to that receiver, so I am guessing that the problem is with the monitor). I am outside the store return period, but within the Samsung warranty period, so intend to have an authorized Samsung service centre look at the monitor. Any suggestions as to cause/resolution of this issue? Thx!
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Selected Answer
Samsung_Moderator
Community Manager
07-7-2024 07:33 PM
in
Hello! Thank you for reaching out! If the information from the community does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
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ddaniel51
Red Giant
07-5-2024 06:12 AM
in
Does it do the same when connected to a PC via HDMI?
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Profilers
Cosmic Ray
07-5-2024 12:49 PM
in
If you have tried other cables and upgraded to the lasted firmware. And if the issue persist than the issue is most likely a faulty panel and needs to be replaced by service repairs.
There is a ton of users with the same issue that you are having with Samsung Monitors regardless of the model.
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upjoi
Constellation
07-5-2024 03:54 PM
in
Thanks so much! The monitor is in for service and I look forward to receiving their assessment. I had not checked for the latest firmware and advised the shop of this. Hopefully, this is the first thing they will try.
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Profilers
Cosmic Ray
07-6-2024 08:30 PM
in
Most common fix from global users was a replacement of the panel (faulty). But some users also said they got the motherboard + the panel replaced and got the issue fixed.
If unlucky some users have experience a successful repaired on the second repair service.
Good Lucky
0 likes
Samsung_Moderator
Community Manager
07-7-2024 07:33 PM
in
Hello! Thank you for reaching out! If the information from the community does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/