Original topic:
G51c warranty problems.
(Post creation time:
01-7-2025 02:07 AM
)
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Knuddl
Constellation
Hello!
I own a 32" G51C monitor. LS32CG512ENXZA is the serial number. I bought this monitor from Best Buy in the US about 9 months ago.
I am having a problem with it and went to check the warranty. Unfortunately, the samsung website is saying there is no warranty information and I need to contact the country that the monitor was purchased from?
I bought this monitor in the US and live in the US. It was advertised with a 1 year warranty..
Any help or advice would be great!
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Selected Answer
GaryB82
Galactic Samsung Care Ambassador
01-7-2025 02:12 AM
in
You would need to contact support they would be able to help with this
https://www.samsung.com/us/support/contact/
Dan2023
Honored Contributor
01-7-2025 02:21 AM
in
0 likes
GaryB82
Galactic Samsung Care Ambassador
01-7-2025 02:23 AM
in
Best Buy will say to contact Samsung for warranty service.
0 likes
Dan2023
Honored Contributor
01-7-2025 02:36 AM
in
"Customers can shop with peace of mind with easy returns. Purchases made Nov. 1 through Dec. 31 have an extended return period through Jan. 14, 2025, excluding items purchased with a third-party contract [e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables) and AppleCare+ plans, etc.], and holiday decorations (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products and all other terms and conditions of the Best Buy Return & Exchange Promise apply."
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
It's always best to start with the merchant first in my experience., especially if they're local.
0 likes
ddaniel51
Red Giant
01-7-2025 04:53 AM
in
The model LS32CG512ENXZA is a current model sold by BestBuy and the posted warranty is 1 year parts and labor by the manufacturer (Samsung).
Did you register your monitor with Samsung for warranty purposes when you purchased it?