Original topic:
Fixed black dot in my display
(Post creation time:
06-29-2023 03:40 PM
)
4259 Views
A
AhmadHassanBakr
Constellation
Hi,
I have just purchased an Odyssey G7 32". I notice a fixed black dot on the screen. My firmware is latest, and I tried resetting the monitor to factory settings. The dot is visible in the self diagnosis green screen.
Software version is M-TG700CCAA-1016.1
Model is LC32G75TQSMXUE
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Selected Answer
Samsung_Moderator
Community Manager
06-29-2023 07:20 PM
in
Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @LongHiker is correct taking this back for an exchange as soon as possible will be recommended.
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LongHiker
Galactic Samsung Care Ambassador
06-29-2023 03:46 PM
in
@AhmadHassanBakr If you just purchased it, probably the wise thing to do is return it for another one.
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Samsung_Moderator
Community Manager
06-29-2023 07:20 PM
in
Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @LongHiker is correct taking this back for an exchange as soon as possible will be recommended.
0 likes