‎NEW 8.5 DOWNLOAD | Samsung US Community

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BeccaFranco

Asteroid

last edited

08-6-2026 01:25 AM

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Updated phone 8.5 and now my screen wont work. I've tried everything. Has anyone figured out how to fix this yet? Thanks

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meself
Honored Contributor
08-6-2026 02:08 AM

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Galaxy S25
What issues with the screen are you having
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BeccaFranco
Asteroid
08-6-2026 02:31 AM

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Galaxy S25
After the update the screen is stuck on start and touch screen isnt available. The screen is completely frozen on start.
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BeccaFranco
Asteroid
08-6-2026 02:32 AM

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Galaxy S25
It is a replacement screen so it isnt the original Samsung screen and I've seen lots of ppl are having the same issue with the new update.
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meself
Honored Contributor
08-6-2026 02:43 AM

in

Galaxy S25
I would take back to where you got the replacement done and get it checked
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BeccaFranco
Asteroid
08-6-2026 02:50 AM

in

Galaxy S25
Yes I was thinking that. The new update doesnt allow replacement screens that are not compatible with Samsung. Thank you
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CEParsons
Honored Contributor
08-6-2026 11:03 AM

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Galaxy S25
Perform a hard reboot
https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/

If no joy, service center is your best bet.

Find one near you: https://www.samsung.com/us/support/service/locations/
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