Original topic:
Software update
(Post creation time:
10-11-2026 06:59 AM
)
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T
TonyFresh
Cosmic Ray
The software update option is missing from the settings menu on my s24 plus. Also, when I tap on Security update nothing happens. The Google play system update works but that's about it. If someone knows how to fix this I would appreciate it. Thanks!
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TonyFresh
Cosmic Ray
10-12-2026 09:24 AM
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Oxford
Honored Contributor
10-11-2026 01:06 PM
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LongHiker
Galactic Samsung Care Ambassador
10-11-2026 03:15 PM
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@TonyFresh How long have you had this S24 Plus? Was it working before?
If you just got this thing and have never seen Software update in the menu, you probably have a clone or compromised device.
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Robin621k
Honored Contributor
10-11-2026 03:45 PM
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TonyFresh
Cosmic Ray
10-11-2026 03:55 PM
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Robin621k
Honored Contributor
10-11-2026 04:09 PM
in
If you have a physical SIM remove the SIM, restart your phone and put SIM backin to try to force a reprovisioning from your carrier. If eSIM, toggle off, restart toggle back on.
Also try, go to settings, and type in the search box, software update to see if it shows up that way.
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TonyFresh
Cosmic Ray
10-11-2026 03:35 PM
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TonyFresh
Cosmic Ray
10-11-2026 03:56 PM
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LongHiker
Galactic Samsung Care Ambassador
10-11-2026 05:38 PM
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@TonyFresh Where did you buy the phone? If it is from a 3rd party, the chances are high that you have a fake device.
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TonyFresh
Cosmic Ray
10-11-2026 05:49 PM
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TonyFresh
Cosmic Ray
10-11-2026 05:49 PM
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TonyFresh
Cosmic Ray
10-11-2026 06:00 PM
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SamsungModerator1
Community Manager
10-12-2026 12:23 AM
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Hello @TonyFresh, welcome back!
We recognize how vital it is to keep your device performing at its best and to manage your software maintenance smoothly.
Try these steps to address the missing menu options:
Alternative Path: Navigate to Settings > Security and Privacy > Updates to see if the tool has been relocated.
Reset Preferences: Go to Settings > General Management > Reset > Reset All Settings to clear any custom configurations hiding menu items without deleting your personal data.
Computer-Based Update: Connect your phone to a computer and check for pending software packages using Samsung Smart Switch.
Let us know if resetting your device preferences or using Smart Switch helps restore your update menus.
LongHiker
Galactic Samsung Care Ambassador
10-12-2026 01:40 AM
in
@TonyFresh The few times that people have posted here about missing Software Update from settings, they found out that they had a counterfeit device.
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