Hello Bicolano, welcome to the Samsung Community! Having discovered that your phone is misbehaving on you because of your Wi-Fi is beyond frustrating. I will be happy to help you today. Let us try to troubleshoot your device to make an effort to otherwise fix this. Please follow the series of instructions found in the link here: https://agent.samsungsupport.com/us/dtree/detail?ci=N0000002&ai=TSG10002018&child=TSG10002020 .
Each set of instructions asks whether it helped or not; please make sure to select either yes or no.
Additionally, please feel free to reach out regarding the troubleshooting and if it solved your issue. We look forward to your response!
LongHiker
Galactic Samsung Care Ambassador
07-10-2026 01:20 AM
in
@Bicolano Have you tried the first step in troubleshooting, rebooting your phone?
Have you ran any of the diagnostics in the Samsung Members app -> Support?
0 likes
Bicolano
Constellation
07-10-2026 01:25 AM
in
0 likes
LongHiker
Galactic Samsung Care Ambassador
07-10-2026 01:27 AM
in
@Bicolano Sounds like you will need to take your device to a Samsung service center and have it evaluated.
Samsung_Moderator
Community Manager
07-10-2026 03:56 PM
in
Hello Bicolano, welcome to the Samsung Community! Having discovered that your phone is misbehaving on you because of your Wi-Fi is beyond frustrating. I will be happy to help you today. Let us try to troubleshoot your device to make an effort to otherwise fix this. Please follow the series of instructions found in the link here: https://agent.samsungsupport.com/us/dtree/detail?ci=N0000002&ai=TSG10002018&child=TSG10002020 .
Each set of instructions asks whether it helped or not; please make sure to select either yes or no.
Additionally, please feel free to reach out regarding the troubleshooting and if it solved your issue. We look forward to your response!