Original topic:
Contacts going in trash repeatedly?
(Post creation time:
05-16-2025 05:42 AM
)
3287 Views
M
MsERS
Constellation
05.14.25 update. Accessing my contacts directly from the CONTACTS icon and the link within the phone setting are automatically going to trash. Why? I have restored them SEVERAL times but they keep going back. I am only able to access my list of contacts from the messenger icon. Help resolving is needed.
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Selected Answer
Samsung_Moderator
Community Manager
05-22-2025 01:51 AM
in
Hello, welcome to the Community, and thanks for reaching out. I can certainly help with your contacts constantly going into the trash even after being restored. First, we would want to try a clear the device's cache. You can do so with the following steps:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.
If clearing the cache hasn't corrected the behavior, it may be a third-party application interfering with your device. You can check with Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/
If the contacts are no longer going into the trash in Safe mode, uninstall third-party applications until the culprit app is found and removed.
Lastly, you can try a factory reset. You can still back up everything, such as contacts (https://www.samsung.com/us/support/answer/ANS10002780/) before performing the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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