Original topic:
Fingerprint sensor wont work
(Post creation time:
06-11-2024 01:10 AM
)
4472 Views
I
Itstime4Not
Constellation
Hi I have a Samsung Galaxy S21 Plus, it's on the latest Android 14 and latest security update.
I just got it used and I can't get the fingerprint sensor to recognize any of my fingers.
It takes forever to set fingers and doesn't work at all once I try to use it.
It keeps telling me to make sure that the fingerprint sensor isn't dirty but it's perfectly clean.
Any suggestions???
Selected Answer
Sam Thibault
Asteroid
06-11-2024 01:16 AM
in
Do you have a screen protector installed on the device?
If so Make sure it has a little circle around where the fingerprint sensor should be.
If it does not then that screen protector is not the correct one for that phone, and will stop it from registering correctly.
Itstime4Not
Constellation
06-11-2024 01:46 AM
in
Oh wow haha
yeah, the store I got if from put one on, I want it back up there and they gave me the right one now it works perfectly.
thanks a bunch
JLo33
Nebula
06-11-2024 04:09 AM
in
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davidthomas
Constellation
08-5-2025 10:56 AM
in
Sounds like a hardware issue, especially if setup is slow and it never works. Try deleting all fingerprints, restart the phone, and try again. If that doesn’t help, it’s likely a faulty sensor, you may need to get it checked or replaced.
0 likes