Original topic:
Serious Software Issue
(Post creation time:
04-1-2025 09:47 PM
)
2203 Views
B
bssteam
Constellation
I have several team members who are receiving 'Serious software issue' warnings on their S21 FE devices.
All devices have no pending updates, and we have tried the Boot/Cache clearing steps noted in other posts and it has not been resolved. Performing 'factory reset' is not possible due to nature of the device's usage and locations.
What is this 'Serious software issue' warning, what causes it, how harmful is it to the function of the devices and what is the actual solution to resolve it?
This post has been closed.
LongHiker
Galactic Samsung Care Ambassador
04-1-2025 10:46 PM
in
@bssteam It is possible that your team members have installed some malicious 3rd party software which is actually causing the warning. It may be an attempt to get the users to click on some link or provide access to people with harmful intentions. I would recommend doing a factory reset on the devices as soon as possible.
3Fees
Neutron Star
04-2-2025 06:48 PM
in
Cheers
3Fees