QS700f keeps resetting.
(Topic created on:
3/07/2026 09:30 PM
)
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Fenixriot
Explorer
last edited
3/07/2026 09:30 PM
I’ve had the qs700f soundbar for about 3 months and up until the latest firmware update 1100.4 was working great. Now it turns off and then back on again totally at random, I have tried earc, WiFi and Bluetooth and resets itself whichever connection method I use. I have been in contact with customer services about 5 times over the last 2 weeks, being told my issue is being escalated to senior technicians and would hear back off them within 48-72 hours, but 2 weeks and not a word from these so called experts.
I have done all the troubleshooting steps customer service have told me to do, but no avail. I just feel like they do not want to admit it is an issue and sort it out.
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Tourbillon De La Vie
Samsung Members Star ★★
last edited
3/07/2026 10:11 PM
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Fenixriot
Explorer
4/07/2026 05:51 PM
I will do, however if it’s anything like it has been so far, I won’t get very far.
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oceanclub
Journeyman
last edited
6/07/2026 05:01 PM
This same thing is suddenly happening to me (Q990F soundbar) and now I am also wondering if it is related to the firmware update. I've put in a support request but haven't heard back, so will try ringing tomorrow.
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Fenixriot
Explorer
11/07/2026 09:26 AM
I finally got them to accept a return on my soundbar and it has now been picked up for repair, so we shall see how it goes.
plunken
Apprentice
last edited
2/08/2026 09:01 AM
I got samsung soundbar hw-q995f
Since same update as you i lose wifi many times every day that make it go silent for a bout a minute or so before come back. Had no issue before and try to do many changes on my router but no luck whatever i do even changed router but problem won´t go away. No other problem with my other stuf that goes on wifi. Even tryed to install update manual but in the display it say s i got latest version so it won´t restall it. So Samsung do something about this problem or i will demand refound and return my system
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Fenixriot
Explorer
2/08/2026 09:09 AM
You will probably need to have it repaired under warranty, if lucky they may refund you.
My soundbar went in for repair and needed a new mainboard as the latest firmware had basically bricked it.
Samsung arranged a third party repair company to collect, repair and return my soundbar, all done within 4 working days, so not bad. I am based in the uk so depending on where in the world you are, Samsung have different ways in sorting repairs. But best of luck and hope all goes well.
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