‎Problems since update | Samsung Community

J

jojo2908

Apprentice

last edited

29/10/2026 07:20 AM

Hi,

Please can someone help, my phoned done the new update 9.0 but ever since it's keeps restarting itself then it will say safemode systemui in the top left corner , two of the navigation buttons at the bottom are messing and my wallpaper which is just a photo not a downloaded on have disappeared, I've done all the trouble shoot suggestions online . Samsung didn't help on the phone.

This is a screen shot of my home screen.

Please someone help .

Thank you

TD
Tourbillon De La Vie
Samsung Members Star ★★
last edited

29/10/2026 08:10 AM
What troubleshooting have you tried so far
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J
jojo2908
Apprentice
last edited

29/10/2026 08:13 AM
Hi , I have forced a restart, cleared cache on every app , when I restart it , it goes back to normal for about an hour then goes wrong again .
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J
JAMES4578
Samsung Members Star ★★★
2/11/2026 03:55 PM
with the message it seems you are in Safe Mode so would need to come out of it by pressing / holding Power Key and restarting unless there is some issue with the button as mentioned. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

However you may need to Factory Reset after obviously backing up.
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M
Moiramon
Samsung Members Star ★
last edited

29/10/2026 08:30 AM
You could try uninstalling any apps you've recently installed. Just a guess.
J
jojo2908
Apprentice
last edited

29/10/2026 08:37 AM
Thank you for your suggestion, I have done that 😊
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P
Pebble_S24
Pathfinder
last edited

29/10/2026 11:29 AM
For safe mode i once damaged a side button meaning it was always in safe mode. Is it possible that your phone has a shortcut for safe mode which the update has interfered with? That is probably unlikely though. Maybe you could try wiping the system partion cache not just app cache. Im not sure how to do it but maybe check a youtube tutorial or google or samsung support it may be able to help.
J
jojo2908
Apprentice
29/10/2026 11:36 AM
I will give that a go , thanks
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J
JAMES4578
Samsung Members Star ★★★
2/11/2026 04:00 PM
Just to mention that you can no longer wipe the cache partition manually, (changed in Modern Devices after February update)utilising Android Runtime and basically handled by the system.
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Problems since update

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