last edited
2/08/2026 05:25 PM
My headphones haven't worked for a long time. Something has changed. The only thing I can see different on my partner's phone as she has the same one is that where it says connected device, hers is highlighted with a blue circle but I can't select anything. It's just as it is on the screenshot.
I have turned auto blocker off, restarted my phone but nothing changes.
johnz237
Samsung Members Star ★
last edited
2/08/2026 06:12 PM
JayMac7894
Apprentice
last edited
2/08/2026 06:18 PM
JordanS
Moderator
last edited
2/08/2026 07:16 PM
Could be a damaged charging port if it isn't recognising your headphones. Try a soft reset first. Long press the Volume Down and Side keys together for 8 seconds, then release.
If they are still not detected, try running a hardware test through Samsung Members > Support > Diagnostics. If a repair is required, you can arrange this through Samsung Members > Support > Find a Service Centre.
JayMac7894
Apprentice
2/08/2026 07:27 PM