‎HELP!!! Forgot password for Secure folder is not working

H

hugeorb88

Active Level 1

last edited

Sunday, January 15th, 2023 02:59 PM

in

Support

HELP!!!

Im about to be locked out of my secure folder app. 1 attempt left. I have been trying to change my secure folder password through the forgot password link on the app. But it's not working. It does not redirect to the reset password screen or to the log in to samsung account screen.

I already sent 3 error reports for this but samsung has not gotten back to me.

T
TeamGalaxyRene
Moderator
Monday, January 16th, 2023 02:41 AM

in

Support
Hello hugeorb88.

Thanks for letting us know here, about your difficulty navigating the forgot password for your Samsung Galaxy phone secure folder and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Update your Samsung Account Settings Account Recovery Methods.

Step 1. Go to Settings.

Step 2. Navigate to Samsung account.

Step 3. Go to Security and privacy.

Step 4. Account recovery methods.

Step 5. Confirm your account by sending your either text or email, and after that, you should be able to reset your Secure Folder password.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

0 likes
H
hugeorb88
Active Level 1
Monday, January 16th, 2023 02:47 AM

in

Support
I have the latest software update and also have a confirmed samsung accout under recovery methods. Everything is set up properly but i still cant acess the reset password.

title:

HELP!!! Forgot password for Secure folder is not working

Related Content