‎HEATING ISSUE | Samsung SEAO Community

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bemzki

Active Level 3

last edited

Wednesday, July 7th, 2021 08:10 AM

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Galaxy S

Dear Samsung,

PLEASE FIX the heating issue of your S21 Series devices! It is not right. We paid a big amount of money and chose your product instead of other brands, yet we Exynos users experience OVERHEATING ISSUES. This has been reported by alot of users, BUT no update has been made by your end. It is annoying that minimal usage of the phone makea it hot! My room is cold, airconditioned room, I even have a fan pointing towards my phone, but it still gets hot. This is not a cheap phone. S21 Ultra is expensive yet you cannot give us a good value for our money!

PLEASE PLEASE PLEASE FIX THIS ON YOUR NEXT UPDATE.

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TeamGalaxyRene
Moderator
Wednesday, July 7th, 2021 05:12 AM

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Galaxy S
Hey there! Good day! As for your concern, this has long been escalated to higher management since we've noticed a handful of reports on this. Yet we're same as you are, waiting for a fix patch announcement from the HQ of Samsung itself. We extend our apologies for any inconvenience caused by such. 😫
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nekoMARRO
Active Level 5
Thursday, July 8th, 2021 08:37 PM

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Galaxy S
It will never be fixed, trust me, it's already been a year for us in s20 series and still got nothing, believe me, they'll just release a new one with a different chip model but with the same issues,
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bemzki
Active Level 3
Monday, August 2nd, 2021 04:38 PM

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Galaxy S
They seem to not care about us. They only care about 💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵💵
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bemzki
Active Level 3
Thursday, August 19th, 2021 07:54 AM

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Galaxy S
Followup on this Samsung. Your August patch is causing extreme heating issues on my S21 Ultra. July patch was better.
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Vinything
Expert Level 1
Wednesday, July 7th, 2021 11:17 AM

in

Galaxy S
That's why I'm already thinking about switching to apple. Lucky me I don't have that issue on my S21 Ultra, but I'm afraid I won't have that luck again on my next samsung flagship purchase.
Been there with that issue when I got my S10 last 2019.

I just hope that the promised performance of the next Exynos chipsets are going to be really great.
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bemzki
Active Level 3
Wednesday, July 7th, 2021 11:23 AM

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Galaxy S
My S21 Ultra is now 3 months old, for the past months it does rarely get hot. But this week, I am a bit disappointed and worried, even by just using my phone to text or call someone, it gets a little hot. I am in an airconditioned room, so environment temp is not the cause for my phone's hot temp.
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bemzki
Active Level 3
Wednesday, July 7th, 2021 11:25 AM

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Galaxy S
Really kinda disappointed also since I came from Apple, and switched back to Samsung after 5 years.
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pham_hni
Expert Level 1
Tuesday, April 26th, 2022 04:40 AM

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Galaxy S
My a51 heats up too. Exynos **bleep**.
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MartyParty
Active Level 6
Wednesday, July 7th, 2021 11:40 AM

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Galaxy S
I've been using my s21ultra for the past 6 months and never encountered heating problem . Try clear cache and optimize apps it may resolve the problem.
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bemzki
Active Level 3
Monday, August 2nd, 2021 04:36 PM

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Galaxy S
As mentioned by one of Samsung's moderator, they have received many reports regarding the heating issue already. So this is a big deal. Clearing cache and optimizing apps is not the solution for such.
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TeamGalaxyRene
Moderator
Saturday, August 21st, 2021 03:38 AM

in

Galaxy S
Hey there! Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope this helps!
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bemzki
Active Level 3
Sunday, August 22nd, 2021 02:29 PM

in

Galaxy S
I already called months ago about this. And I also was interviewed by your team months ago too, was able to discuss about the heating issue. But nothing happened. You always say you gather data for the documentation, is that all you do? Documentation? Sorry, but it's really frustrating. These phones are considered FLAGSHIP devices and is expensive, yet it performs pretty bad.
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HEATING ISSUE

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