Camera problem on s22 plus

Thank you, Chorizo, for letting us know your Samsung Galaxy S22+ camera experience is having issues with processing shadow.

And we really understand what you are going through, expecting your device camera to work normally as it should be. But don't worry; we are here to assist, offer quick fixes, and provide solutions to the issues with your device.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

B) Reset the camera app.

Open the Camera app > and then tap Settings > Swipe to and tap Reset settings, and then tap Reset. 

C) Clear the Camera App Data and Cache.

Open Camera App Icon > Press the "i" button, scroll to Storage > press "Clear data" and "Clear cache".

D) Change Camera mode to Camera settings to keep.

Step 1. Open Camera app.

Step 2. Tap the Camera Settings on the upper left (gear icon).

Step 3. Navigate and open the Settings to keep right in the middle.

Step 4. Toggle On the Camera Mode.

Step 5. Manually take photo shot in the dark by selecting the Auto Flash-On.

Step 6. Close camera app.

Step 7. Then, open the camera app again and shoot your subject. You will notice that it will take shot with the last known camera settings.

E) Power up in Safe Mode.

• Long-press the power button to launch the power menu.
• Now long-press on the 'Power off' menu until a window appears.
• Tap 'Yes' on the screen to reboot into Safe Mode.
• Then check if the camera is working properly. In this case, a third party app may be conflicting with the camera software. Restart your phone in normal mode and remove recently installed or updated third-party apps one by one until the problem is gone. To completely remove the apps, you may need to restart the phone after removing each app.

F) Run Diagnostics under Samsung Members app.

Step 1. Run Samsung Members and select Diagnostic menu.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

"Camera" 

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

G) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category. "Camera"

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

H) For further assistance, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

I) And/ or contact our Samsung hotline numbers below.

J) If the problem persist, you may bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.