title:
Camera Problem
(Post creation time:
Wednesday, May 24th, 2023 04:21 PM
)
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V
venmasipiquina
Active Level 1
I encountered some problem while taking a video on my Galaxy. Does anyone knows how to fix it?
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butete
Expert Level 5
Wednesday, May 24th, 2023 10:06 PM
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TeamGalaxyRene
Moderator
Thursday, May 25th, 2023 06:56 AM
in
Hello A1ven,
Thanks for reaching out to us here in order to find out about the camera issues your Samsung Galaxy A34 is having.
Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Clear Camera Cache.
Step 1. Launch the Settings app, and then select Apps.
Step 2. Select or search for the app you want to clear. Camera.
Step 3. Tap Storage.
Step 4. Tap Clear cache.
Clear Camera Data.
Step 1. Launch the Settings app, and then select Apps.
Step 2. Select or search for the app you want to clear. Camera.
Step 3. Tap Storage.
Step 4. Tap Clear data.
Step 5. Tap the OK button. This will completely wipe the app's files, settings, accounts, and databases.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Camera".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.
https://www.samsung.com/ph/support/service-center/
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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venmasipiquina
Active Level 1
Thursday, May 25th, 2023 08:11 AM
in
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