‎Secure Folder | Samsung SEAO Community

C

cutearl

★

last edited

Thursday, March 18th, 2021 11:04 AM

in

I discovered that samsung A20 and A20s have secure folder in it but A21s doesn't, A20, A20s, and A21s supported with samsung knox and secure folder is one of its features why does a21s doesn't have secure folder in it?

C
cutearl
★
Thursday, March 18th, 2021 11:07 AM

in

Galaxy A
and also galaxy a10 too have secure folder
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 11:38 AM

in

Galaxy A
You just have to activate it. Turn it on in the drop down menu.
0 likes
C
cutearl
★
Thursday, March 18th, 2021 11:42 AM

in

Galaxy A
but i cant still find it theres no option
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 11:46 AM

in

Galaxy A
Have you tried to reset your phone? Do that first and then check back.
0 likes
C
cutearl
★
Thursday, March 18th, 2021 11:52 AM

in

Galaxy A
yes but its still the same as before
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 11:48 AM

in

Galaxy A
You can also try to go to settings->biometrics and security->scroll down and look for secure folder

This should hopefully activate it for you.
0 likes
C
cutearl
★
Thursday, March 18th, 2021 11:52 AM

in

Galaxy A
theres no option
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 11:55 AM

in

Galaxy A
Have you updated your phone recently? Because you can check YouTube and you'll see multiple videos showing secure folder on an A31. You're the first I've heard talk about this.

Have you tried reaching out to samsung help so they can schedule maybe a manual reinstallation of your firmware again?
0 likes
C
cutearl
★
Thursday, March 18th, 2021 11:59 AM

in

Galaxy A
yes my phone is up to date
0 likes
C
cutearl
★
Thursday, March 18th, 2021 11:59 AM

in

Galaxy A
but theres still no secure folder in it
0 likes
C
cutearl
★
Thursday, March 18th, 2021 12:00 PM

in

Galaxy A
i've also reached samsung help but they only said that "features may vary in every devices"
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 12:05 PM

in

Galaxy A
That's what I was thinking. Something probably happened during the update process. It wasn't a clean install, it appears. That's why I suggested to try and reach out to samsung so they can help you reinstall the update. You could also do it yourself if you're into manually flashing your phone.
0 likes
T
Thaddeus47
Active Level 7
Thursday, March 18th, 2021 12:07 PM

in

Galaxy A
Try to show them that other A31 on YouTube shows secure folder so somethings wrong with the phone.
0 likes
C
cutearl
★
Thursday, March 18th, 2021 12:12 PM

in

Galaxy A
i've also search here in samsung members other A21s user doesn't have it too
0 likes
C
cutearl
★
Thursday, March 18th, 2021 12:27 PM

in

Galaxy A
i just dont know why its not present in A21s
0 likes

title:

Secure Folder

Related Content