‎Secure Folder | Samsung SEAO Community

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DonEmmanuel

Active Level 1

last edited

Sunday, October 31st, 2021 02:42 PM

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Hi! Galaxy A03s user here. My phone (currently runs on Android 11) doesn't have a built-in Secure Folder. I downloaded the Secure Folder app but it doesn't open. Any ideas how to get it working? I'm a new member, nice to meet y'all!

AU
Anonymous User
Beginner Level 1
Sunday, October 31st, 2021 02:55 PM

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Galaxy A
On any device with One UI Core, it is rare to get the secure folder feature, depending on some arbitrary hardware requirements. It just so happens that it usually requires a form of Samsung Knox installed. Secure Folder for today's Samsung phones are only made available if already preinstalled, unless specified.

If you're still looking for the features of Secure Folder, you'll have to look elsewhere. The upside of this is that you could find apps or solutions that can be used on any desktop or mobile, which might be valuable.
AU
Anonymous User
Beginner Level 1
Wednesday, November 10th, 2021 10:59 AM

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Galaxy A
And THAT'S the odd part! They bothered putting regular One UI on this budget boi, but put core on the A10s and even the regular galaxy tab a 8.0 2019!
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SagaOtaku
Active Level 10
Wednesday, November 10th, 2021 11:06 AM

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Galaxy A
where in fact im using a galaxy A10. same price during it was launched. 6,990 pesos. knox support is very important for every samsung smartphones since that is samsungs legacy to prevent from malware or viruses. idk samsung knox was a hardware or a software but atleast they put it on new devices. and beware of transacting through mobile bank app. since your phone doesnt have that level of security from samsung.
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SagaOtaku
Active Level 10
Wednesday, November 10th, 2021 11:16 AM

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Galaxy A
even the samsung galaxy s6 that was released on 2015 has a Knox Suppport 2.1
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SamsungRightCare
Community Manager
Monday, November 1st, 2021 03:20 AM

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Galaxy A
Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Have you tried what your co-member suggested? Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead! 😁
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jamesrred
Expert Level 1
Monday, November 1st, 2021 04:37 AM

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Galaxy A
You can't have it, it's not available for some A Devices for it lacks Knox.
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SagaOtaku
Active Level 10
Tuesday, November 9th, 2021 04:34 AM

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Galaxy A
and besides if you go to knox website there most of the devices covered with knox and its mandatory to all samsung smartphone.
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jamesrred
Expert Level 1
Tuesday, November 9th, 2021 04:49 AM

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Galaxy A
Do I need to explain what N/A means? Okay fine. N/A means NOT AVAILABLE. In Tagalog, HINDI MAAARI. Do you see the highlighted part? That's the device the OP is using, Galaxy A03s. Does it have Knox support? NO.

This photo, is from the Knox Support Website by the way.
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jamesrred
Expert Level 1
Tuesday, November 9th, 2021 04:53 AM

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Galaxy A
Do I also need to say that what you said about all Samsung Devices having knox is a misinformation? Not all have as stated in MY REFERENCE which is the Knox Support Website TOO. A software update CAN'T add Knox to a device for Knox is a hardware built-in into the device.
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Chadiecism
Active Level 1
Tuesday, November 2nd, 2021 12:41 PM

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Galaxy A
Yes...you'll check the device for a Knox when you turned it on. I have it in my A12.
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SagaOtaku
Active Level 10
Tuesday, November 2nd, 2021 10:58 PM

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Galaxy A
Here mate follow this instruction. go to settings, security, lockscreen and secure folder. if its not available. it will be available soon since samsung galaxy A03s is a new device.

#galaxy A10 user

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Secure Folder

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