‎Problem on Video Artifacts | Samsung SEAO Community

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TheRabbits

Active Level 6

last edited

Friday, July 15th, 2022 02:26 AM

in

While capturing a short clip of a dog running, I noticed that there is an artifact on the video. It's like the color is somehow lagging, or left behind. You can see the example when the dog in the video leaves. Also the color sometimes fluctuates and may change tones into purple sometimes.

Edit: I've noticed that the video artifacts only happen when using the High Efficiency Video option which encodes the video in HEVC. Am I the only one that experiences this?

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SamsungRightCare
Community Manager
Wednesday, July 20th, 2022 12:44 AM

in

Galaxy A
Hi TheRabbits,

Really appreciate sharing your experience with your Samsung Galaxy phone.

Meanwhile, if you have noticed that the video artifacts only happen when you are using the HEVC (High Efficiency Video Coding) option, you might as well check whether it is something to do with the following possible causes.

1) Internal memory space allocation

2) Cache - Clear

3) Check Apps Updates

4) Try to uninstall and re-install the video player Apps

Also, ensure you have a complete back-up of your phone prior to selecting the options above.

Should the problem persist, do not hesitate to maximize the Samsung support at your fingertips through Samsung Members App.

Hope this has helped you out! Stay safe and have a nice day ahead!
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TheRabbits
Active Level 6
Friday, July 22nd, 2022 02:07 PM

in

Galaxy A
Hi! I've tried what you suggested and I appreciate your help, however they still didn't work. I have already reported the issue through the Samsung Members App and just waiting for response. It would still be much appreciated if you can offer more help or by helping this information reach the developers. Thank you so much.
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Problem on Video Artifacts

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