title:
Order Update
(Post creation time:
Friday, May 14th, 2021 12:50 PM
)
441 Views
Hi! I just want to share my experience!
I ordered from Samsung online store last May 1 but until now I didn't see any progress with my order. I ordered Samsung A52 5g in awesome violet since I want something unique. But when I called their customer service this afternoon. The agent told me that it will be delayed in two weeks due to unavailable stocks. I wish they told me earlier so that I could change it with the available color. I called them several times already and they keep telling me in two weeks time my order will be shipped out. And now they have another freebie when you buy Samsung A52 5g. "Saan ang hustisya?! Char"
Does anyone have the same concern with me?
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TeamGalaxyEvflor
Moderator
Saturday, May 15th, 2021 01:42 AM
in
Amazing day! Thank you for sharing your experience here in the Samsung members community. Please do bear with us while we're working hard to give you the best we can offer. Thank you so much for your understanding of the situation. In regards with the freebies you can call us on these numbers below to further check on it.
MOBILE: #GALAXY (#425299)
Standard Landline : (02)8-422-2111
PLDT Toll free : 1-800-10-726-7864
Globe Toll Free : 1-800-8-726-7864
Daily (8:00 AM to 8:00 PM)
or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
Our friendly technical support experts are ready to assist you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Thank you. Update us here should your concern be addressed. Stay safe!
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TeamGalaxyEvflor
Moderator
Sunday, May 16th, 2021 09:51 AM
in
Alright! That's goo to know!
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CGB21
Beginner Level 3
Wednesday, May 19th, 2021 05:25 AM
in
Your customer aervice is very POOR, sir. You don't reply to our emails. Your live chat is ALWAYS unavailable. Our orders are NOT reflecting in our account. I mean, how worse can you get?
TeamGalaxyEvflor
Moderator
Wednesday, May 19th, 2021 07:08 AM
in
Sorry for the inconvenience. Please do call us so we can check on your order details. #GALAXY [#425299] We can assist you better on this platform Sir.
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