‎online order | Samsung SEAO Community

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colossus11

Active Level 2

last edited

Tuesday, May 18th, 2021 01:18 PM

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Hi, gaano katagal nyo bago matanggap order nyo online sa samsung ph site? As per their tracking site my order is in progress. Mukang di naman nag babago. Any thoughts?

AU
Anonymous User
Beginner Level 1
Tuesday, May 18th, 2021 02:07 PM

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My order of a tablet was confirmed shortly after making it, but took 4 days to update status to shipped. Then I received it the next day, along with its freebie. That fits the expected 4-5 day delivery in Metro Manila.

Funnily, it took another five days to acknowledge my order as completed.
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colossus11
Active Level 2
Tuesday, May 18th, 2021 04:20 PM

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Others
have you received an email that your order is shipped?
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AU
Anonymous User
Beginner Level 1
Tuesday, May 18th, 2021 09:19 PM

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Yes, I sure did. If you'd like to ask about the track package button, I remember it not having any new info like a tracking number, if any at all. Only then, on the day of delivery, I discovered the logistics partner and tracking number because they texted me via SMS that my delivery was arriving.

At least they messaged me with a real business name, and a link from their site to track the delivery that was arriving.
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meowapitus
Active Level 2
Wednesday, May 19th, 2021 01:25 AM

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Sa'kin 1 week lang, then 'di makita order progress ko sa site nila. So, i always call their customer service for an update. I suggest you call their customer service if their's no update talaga sa site
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TeamGalaxyRene
Moderator
Wednesday, May 19th, 2021 01:33 AM

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Hey there! Amazing day! Sorry for whatever inconvenience that may have caused. Should you wish to make a follow up with us, you may reach us via our TOLL-FREE HOTLINES:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll free : 1-800-10-726-7864
Globe Toll Free : 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Hope this helps you. Nonetheless, as long as you've ordered via a legitimate Samsung online store, there's pretty much nothing to worry about. Just keep a tab on your order since we've also been processing other orders and yours is also receiving the same careful attention as others. Stay safe and hydrated. God bless. 😀

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