‎Order Update | Samsung SEAO Community

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AJmfauph

Active Level 3

last edited

Tuesday, May 4th, 2021 02:33 PM

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Good day! I would like if someone ordered samsung A52 5g online on their website Samsung.com . How long will it take for it to be updated in processing the order? I just ordered it last May 1.

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PasteR
Active Level 6
Tuesday, May 4th, 2021 03:30 PM

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Galaxy A
Samsung has excellent customer support. You may dial #GALAXY or #425299. It's free of charge. And they answer immediately (based on my experience). Atleast you will be able to track your order and its status. Thanks!
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AJmfauph
Active Level 3
Tuesday, May 4th, 2021 11:22 PM

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Galaxy A
Thank you. I was able to ask them about my concerns.
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PasteR
Active Level 6
Tuesday, May 4th, 2021 11:35 PM

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Galaxy A
You are welcome.
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AJmfauph
Active Level 3
Wednesday, May 5th, 2021 09:21 AM

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Galaxy A
I called their customer service hotline. They will ask you for some information about your order and they will assist you regarding your concerns. I'm from Visayas and the agent told me it will be delayed due to pandemic. You should try to call them because it is free and just for peace of mind. #425299
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Atecyfrago
Active Level 4
Tuesday, May 4th, 2021 03:19 PM

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Galaxy A
I also ordered from galaxy shop last Apr 26, same case, I havent received it yet.
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AJmfauph
Active Level 3
Thursday, May 6th, 2021 11:49 PM

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Galaxy A
Ako rn po dto ko lng kasi nakita yung gusto kong kulay ng phone. May nag email po sa inyo na naka shipped out na yung order nyo?
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Atecyfrago
Active Level 4
Thursday, May 6th, 2021 11:58 PM

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Galaxy A
Wala pa po 😅 lagi ko nga pong chinechack email ko ahaha 😆 sana dumating na baka magastos pa ung pambayad 🤣🤣
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AJmfauph
Active Level 3
Friday, May 7th, 2021 12:09 AM

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Galaxy A
Okay po. From time to time po I will call them nlng para to monitor my other. Nag call po ulit ako **bleep** to follow up my order.
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MartyParty
Active Level 6
Tuesday, May 4th, 2021 06:08 PM

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Galaxy A
Give them 2 weeks Max to wait for your order.
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TeamGalaxyEvflor
Moderator
Wednesday, May 5th, 2021 01:43 AM

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Galaxy A
Good day AJmfauph! Thank you for sharing your concern here in the Samsung member community. Other members are correct with the information they have given. In any case that your order has been delayed never hesitate to call us for an update. Here is our toll-free hotline you can use #GALAXY [#425299]. Hope you're having a good day. Stay safe and enjoy your day! Also, be sure to click “ ACCEPT AS SOLUTION” when you find an answer that works for you.
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MichaeeelH
Beginner Level 2
Wednesday, May 5th, 2021 03:56 AM

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Galaxy A
Ordered last April 23. Still in processing order.
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AJmfauph
Active Level 3
Thursday, May 6th, 2021 10:12 PM

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Galaxy A
Hello. I would like to ask if you received your order already?
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MichaeeelH
Beginner Level 2
Friday, May 7th, 2021 02:19 PM

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Galaxy A

No I haven't. But it's already for shipping now after 2 weeks of In progress. Should arrive next week hopefully

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AJmfauph
Active Level 3
Friday, May 7th, 2021 02:26 PM

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Galaxy A
Did you received any email about the shipment of your order?
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maofd
Active Level 1
Monday, May 10th, 2021 04:58 AM

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Galaxy A
I just placed an order now thru the Samsung website. So it's normal that it would take time. Glad that I tried searching here. What I noticed is though my order is already confirmed, i can't seem to track it.
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AJmfauph
Active Level 3
Monday, May 10th, 2021 12:15 PM

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Galaxy A
Pag naka received na po kayo ng confirmation makikita nyo po if in processing po yung order nyo. May order number po kayo?
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maofd
Active Level 1
Monday, May 10th, 2021 12:19 PM

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Galaxy A
Yes, meron po. Received an email confirmation na din but still not yet reflecting in my Samsung account.
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AJmfauph
Active Level 3
Monday, May 10th, 2021 12:24 PM

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Galaxy A
Okay po. Try nyo po ulit bukas if mag rereflect na po. Pag wala pa din po try calling their customer service hotline po they will check po yung order concerns nyo. #425299

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Order Update

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