Hmmm... That's weird. Maybe try to back it up first. If it still doesn't work, I recommend reaching out to their chat support using a different device or you may try factory reset using hard keys.
Turn off your phone, then press and hold the Power key and Volume Up key. Release the keys when the Android logo appears. When the Android system recovery menu appears, use the Volume Down key to scrol down and select "Wipe Data/Factory Reset" and press the Power key to proceed
👆 Copy pasted from Google. That is if you really need to do a hard reset. Back up everything you need first
bagol1209
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Monday, October 30th, 2023 10:35 AM
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Dannnnnnn
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Monday, October 30th, 2023 10:36 AM
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bagol1209
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Monday, October 30th, 2023 11:07 AM
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Hmmm... That's weird. Maybe try to back it up first. If it still doesn't work, I recommend reaching out to their chat support using a different device or you may try factory reset using hard keys.
Dannnnnnn
Active Level 1
Monday, October 30th, 2023 11:17 AM
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iNcEnDiArY
Active Level 5
Monday, October 30th, 2023 11:12 AM
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👆 Copy pasted from Google. That is if you really need to do a hard reset. Back up everything you need first
Dannnnnnn
Active Level 1
Monday, October 30th, 2023 11:17 AM
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CJTansengco
Active Level 4
Tuesday, October 31st, 2023 03:09 AM
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If yes, it could be a restriction applied by your IT company, best to coordinate with them if that's the case.
If not, coordinate with the Samsung Service Center.
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