While the phone is rebooting, press the power button and volume-up button together for at least 5 seconds. Several options will appear like Normal Boot-up, Recovery Mode, Wipe Data, etc. Out of these, select the Wipe Data option using the volume button and power button.
Sorry to hear that, wsxedcaf, about your Samsung Galaxy A51 having issues of restarting and freezing on display and we apologize for the inconvenience it caused you.
You can submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
ProCo
Expert Level 5
Saturday, December 10th, 2022 05:16 PM
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wsxedcaf
Beginner Level 3
Saturday, December 10th, 2022 05:20 PM
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ProCo
Expert Level 5
Saturday, December 10th, 2022 05:23 PM
in
While the phone is rebooting, press the power button and volume-up button together for at least 5 seconds. Several options will appear like Normal Boot-up, Recovery Mode, Wipe Data, etc. Out of these, select the Wipe Data option using the volume button and power button.
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TeamGalaxyRene
Moderator
Monday, December 12th, 2022 05:27 AM
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Sorry to hear that, wsxedcaf, about your Samsung Galaxy A51 having issues of restarting and freezing on display and we apologize for the inconvenience it caused you.
You can submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Lock up/Restarting".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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