title:
software update issue
(Post creation time:
01-13-2021 10:16 AM
)
1195 Views
My phone is galaxy a31, i installed the software update about 6 times and when performing it the phone restarts only and then tells me that software update failed . I installed it on diffirent and fast networks and same issue keeps happening. Help me please
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عبس356
Beginner Level 2
01-13-2021 12:20 PM
in
Samsung_Expert
Moderator
01-13-2021 12:27 PM
in
Dear valued customer
Thank you for contacting Samsung Levant as we extremely apologize for the inconvenience that you are facing
kindly try to download Samsung smart switch on both your PC and your phone
and then connect your phone to PC through USB cable and open the app on your PC to update your phone please
https://www.samsung.com/us/support/owners/app/smart-switch
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mohamedsadiq
Active Level 5
01-13-2021 04:35 PM
in
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RAYANKAK
Active Level 1
01-15-2021 08:54 PM
in
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Techo410
Active Level 8
03-6-2021 05:02 PM
in
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Techo410
Active Level 8
03-6-2021 05:02 PM
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asking
Active Level 5
03-7-2021 05:18 AM
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RAYANKAK
Active Level 1
03-16-2021 05:12 PM
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Samsung_Expert
Moderator
03-17-2021 10:21 AM
in
kindly note that sometimes the phone itself gives a notification message that the battery of your phone needs to be more than 70% in order to complete the update
in order not to get interrupted while downloading the software
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