We deeply apologize for the inconvenience you are experiencing
please press and hold on volume down and power buttons for 10 seconds
and turn on safety mode to check if one of the apps is causing this problem by pressing the power button and the volume down button together, then pressing power off for 3-5 seconds, then pressing safe mode.
And if the issue back up your data and then perform a factory reset from settings > general management > reset > factory reset
Samsung_Expert
Moderator
08-1-2024 10:27 PM
in
Good Evening
We deeply apologize for the inconvenience you are experiencing
please press and hold on volume down and power buttons for 10 seconds
and turn on safety mode to check if one of the apps is causing this problem by pressing the power button and the volume down button together, then pressing power off for 3-5 seconds, then pressing safe mode.
And if the issue back up your data and then perform a factory reset from settings > general management > reset > factory reset
, have a great day, and stay safe.
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