‎‫software update issue‬ | ‫Samsung MENA Community‬

R

RAYANKAK

Active Level 1

آخر تعديل

01-13-2021 10:16 ص

in

My phone is galaxy a31, i installed the software update about 6 times and when performing it the phone restarts only and then tells me that software update failed . I installed it on diffirent and fast networks and same issue keeps happening. Help me please

3
عبس356
Beginner Level 2
01-13-2021 12:20 م

in

جالاكسى A
I also have this problem knowing that the Mobily A31 is
S
Samsung_Expert
Moderator
01-13-2021 12:27 م

in

جالاكسى A
Dear valued customer

Thank you for contacting Samsung Levant as we extremely apologize for the inconvenience that you are facing

kindly try to download Samsung smart switch on both your PC and your phone

and then connect your phone to PC through USB cable and open the app on your PC to update your phone please

https://www.samsung.com/us/support/owners/app/smart-switch

0 إعجابات
M
mohamedsadiq
Active Level 5
01-13-2021 04:35 م

in

جالاكسى A
install update in laptop thin send it for your phone by USB C
0 إعجابات
R
RAYANKAK
Active Level 1
01-15-2021 08:54 م

in

جالاكسى A
i plugged the charger into the phone and i performed the update and it succeeded. i don't know what is the relation with that 🤔
0 إعجابات
T
Techo410
Active Level 8
03-6-2021 05:02 م

in

جالاكسى A
why tho?
0 إعجابات
T
Techo410
Active Level 8
03-6-2021 05:02 م

in

جالاكسى A
no
0 إعجابات
A
asking
Active Level 5
03-7-2021 05:18 ص

in

جالاكسى A
it's because I know technology as well
0 إعجابات
R
RAYANKAK
Active Level 1
03-16-2021 05:12 م

in

جالاكسى A
i plugged the charger and the update was downloaded successfully then
0 إعجابات
S
Samsung_Expert
Moderator
03-17-2021 10:21 ص

in

جالاكسى A
kindly note that sometimes the phone itself gives a notification message that the battery of your phone needs to be more than 70% in order to complete the update

in order not to get interrupted while downloading the software
0 إعجابات

title:

software update issue

محتوى ذو صلة