‎‫Software update error‬ | ‫Samsung MENA Community‬

S

samyyyyyyyyyyyy

Beginner Level 3

آخر تعديل

02-29-2024 10:42 ص

in

I'm having issues with WhatsApp voice messages sometimes are not recording anything, it shows as flat dots with nothing in the messages, although I've recorded a voice message.

It's very annoying as I would only find out once I've finished recording the message when it shows as flat dots with nothing have been recorded at all. I've restarted the phone many times and updated phone, ad well as WhatsApp. The issue is getting worse!! This issue extends to videos not playing on WhatsApp at times too!

S
Samsung_Expert
Moderator
03-1-2024 12:10 م

in

جالاكسى A
We are aware of this issue and currently preparing SW patch to resolve the problem. Please update with the latest SW version when it is available.
Before getting the SW patch, you can work around to avoid that problem by turning off Hi Bixby and Hey Google option as bellows.
① Hi Bixby Off : Settings > Advanced features > Bixby > Voice wake-up > turn Off ‘Voice wake-up’ option
② Hey Google Off : Google app > tab Account > Settings > Google Assistant > Hey Google & Voice Match > turn Off ‘Hey Google’ option

You can go to Settings, then Applications, then click on the three dots at the top, then click on Reset Application Preferences
From Settings, please go to Applications, then select Application, then Storage, and tap on Clear cache
Samsung Members check Please go to the (Samsung Members) application. Then press Support > Self-Diagnosis > Tests > Test Mic
And if it was Action need you can check the service center
https://www.samsung.com/levant/support/service-center/
0 إعجابات

title:

Software update error

محتوى ذو صلة