‎finger print scanner problem | Samsung Members Community

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shootingstar

Beginner Level 2

last edited

04-24-2020 05:12 AM

in

Who al are facing finger print scanner problem in A50.. I m so fed up .. is thr any hope of any solution to it in near future..

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ixso
Active Level 8
04-24-2020 06:27 AM

in

Tech Talk
Go to settings > search optimise battery usage > tap on that option >make sure its selected on All > then search for com.samsung.android.biomet
ric or you can search biometric then uncheck that option.
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Elumban
Active Level 2
04-24-2020 09:25 AM

in

Tech Talk
will you explain more?
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I
ixso
Active Level 8
04-24-2020 09:50 AM

in

Tech Talk
open Settings, go to Apps, tap the 3-dot menu button at the top and select Show system apps. Next, search for com.samsung.android.biometrics.app.settings and select it. Go to Battery » Optimize battery usage and make sure you have selected All apps from the drop-menu at the top. Search for com.samsung.android.biometrics.app.settings again and tap the toggle to disable this function. Reboot your phone to apply the changes.
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cs_member9
Active Level 7
05-1-2020 07:11 AM

in

Tech Talk
Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

We recommend customers to use only Samsung approved Screen protector.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application> send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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finger print scanner problem

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