title:
finger print scanner problem
(Post creation time:
03-17-2020 02:05 AM
)
219 Views
G
gopalnauty
Active Level 6
I'm facing an issue .
I need to register mu finger after every 2 days time interval#Samsung #A50s
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cs_member10
Moderator
03-18-2020 11:41 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow below mentioned steps to resolve finger print issue in your device:
1) If you are using any screen guard/protective film/tempered glass on the phone kindly remove them after disabling the fingerprint settings.
2) Register a new fingerprint: Settings > Bio-metric and security > Fingerprints > Continue > Set secure screen lock > Start with the center.
If issue still persist, kindly send us log file through error report section from Samsung Member within 15 minutes of issue occurrence, this will help us to assist you better. (Samsung member > Get help > Send > feedback > Error report > Select the issue).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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