‎finger print scanner problem | Samsung Members Community

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pintu346

Active Level 3

last edited

08-15-2020 11:27 AM

in

my galaxy A7 2018 fringe print scanner not working properly. If I restart my mobile then it's working some time and again not working

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Ehsank
Expert Level 5
08-15-2020 11:34 AM

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Galaxy A
register again with all sides of your fingers and add your same finger 2-3 times and then observe
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Abdul_Rahman
Active Level 10
08-15-2020 11:51 AM

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Galaxy A
Remove your fingerprint and than restart your device again Add your fingerprint.
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pintu346
Active Level 3
08-15-2020 11:55 AM

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Galaxy A
tried but same prob
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Abdul_Rahman
Active Level 10
08-15-2020 12:01 PM

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Galaxy A
Than share this issue with Samsung customer care. May be in upcoming software updates they include Improvement in fingerprint recognision along with other improvements.
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Abdul_Rahman
Active Level 10
08-15-2020 12:15 PM

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Galaxy A
Bro if you have satisfied with my reply.Please Tap on 3 vertical dots on my right side of reply and accept the the solution.
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Vicky_A52
Expert Level 5
08-15-2020 11:58 AM

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Galaxy A
Remove fingerprint and register freshly
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pintu346
Active Level 3
08-15-2020 12:04 PM

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Galaxy A
no use
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Vicky_A52
Expert Level 5
08-15-2020 12:12 PM

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Galaxy A
u try it ah brother
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pintu346
Active Level 3
08-15-2020 12:14 PM

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Galaxy A
tried bro
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Vicky_A52
Expert Level 5
08-15-2020 12:16 PM

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Galaxy A
ok they fix it send feedback to Samsung
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pintu346
Active Level 3
08-15-2020 12:30 PM

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Galaxy A
k
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Vicky_A52
Expert Level 5
08-15-2020 12:17 PM

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Galaxy A
they will solve in the security patch
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Vicky_A52
Expert Level 5
08-15-2020 12:33 PM

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Galaxy A
wait till next update
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Samsung_Support5
Moderator
08-18-2020 03:49 PM

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Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

finger print scanner problem

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