‎Lagging problem | Samsung Members Community

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fiend

Active Level 4

last edited

11-23-2019 06:34 AM

in

In galaxy m20 when i start playing games it stops working another works like incoming call screen not showing only sound comes and unable to close the game a black screen occurs and nothing happens after that.....

O
osiris
Active Level 6
11-23-2019 06:46 AM

in

Tech Talk
it's due to the availability of RAM. Close all apps and Clear memory from Device maintenance option before playing any games. Or if you are not in a hurry then restart your phone before playing heavy games
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fiend
Active Level 4
11-23-2019 06:53 AM

in

Tech Talk
I had alreday done all this....
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S
Samsung_Support4
Moderator
12-4-2019 10:39 AM

in

Tech Talk
Hi there,

Please perform the following steps to resolve lagging issue:

>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).

> Stop the background running app (Tap on the left soft key and close all the running apps).

> Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members
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title:

Lagging problem

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