title:
finger print problem
(Post creation time:
12-8-2019 01:58 PM
)
811 Views
V
venkyteddy
Active Level 1
I guys
I'm using A50 mobile
I'm updated my mobile today morning but it can't able access my finger print and not able adding print option
Related Content
finger print problem
. Galaxy A 03-14-2020 03:56 PM
finger print problem
. Galaxy J 03-21-2018 07:20 AM
finger print problem
. Galaxy A 11-16-2019 06:23 AM
finger print problem
. Galaxy A 10-21-2019 06:18 AM
finger print problem
. Galaxy Gallery 07-5-2019 07:33 PM
AKaakash
Beginner Level 3
12-8-2019 02:07 PM
in
venkyteddy
Active Level 1
12-8-2019 02:41 PM
in
0 likes
lalpra
Active Level 1
12-8-2019 03:01 PM
in
0 likes
Gurmeet1
Expert Level 4
12-8-2019 03:31 PM
in
0 likes
Gurmeet1
Expert Level 4
12-8-2019 03:32 PM
in
0 likes
unconquered
Active Level 1
12-8-2019 04:19 PM
in
0 likes
Samsung_Support1
Moderator
12-10-2019 05:46 AM
in
Hi there,
Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
If still issue persists, kindly visit the nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/
Regards,
Team Samsung Members
0 likes