title:
finger print problem
(Post creation time:
03-14-2020 03:56 PM
)
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Anonymous User
Beginner Level 1
03-14-2020 05:57 PM
in
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aliaitbrahil
Beginner Level 2
03-14-2020 10:04 PM
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Samsung_Support2
Expert Level 3
03-17-2020 09:15 AM
in
Hi there,
Please perform the following steps to resolve the issue:
1-Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
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itzmeyoudontknowme
Beginner Level 2
10-19-2023 10:37 AM
in
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