title:
Wi-Fi Connectivity Problems
(Post creation time:
01-5-2024 04:57 AM
)
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C
caliber101
Active Level 1
Hi, I am Alex, and I work for Jinnox Bolt as a Bolt Manufacturers in India. I've been experiencing intermittent Wi-Fi connectivity problems on my Samsung phone. It frequently disconnects from the network or shows a weak signal, despite other devices working fine on the same network. Any troubleshooting tips or fixes for this issue?
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Vajrakaya
Active Level 9
01-5-2024 05:05 AM
in
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AJAB_MORIA
Expert Level 5
01-5-2024 05:18 AM
in
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cs_member10
Moderator
01-5-2024 11:52 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, kindly perform the following steps to resolve your issue.
Forget the Network: Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
Restart the Router and Mobile Device.
Reset settings: Settings > General Management > Reset.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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