‎Unable to get the Software update | Samsung Members Community

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noni11

Beginner Level 2

last edited

02-4-2023 07:15 AM

in

Hi, This is regarding the software update in my S21 ultra device as i am unable to get the update in my device. Last update i got in my device in october month 2022. After that there is no update coming in my device. Kindly help me on this asap.

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_Sara_
Expert Level 4
02-4-2023 07:19 AM

in

Galaxy S
Try Smart Switch- Connect your phone to a pc where you have installed Smart Switch and see if you have the update
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iamrohitkm
Expert Level 5
02-5-2023 01:39 AM

in

Galaxy S
Dec is the last update on s21 ultra.
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C
cs_member8
Moderator
02-14-2023 04:55 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

Unable to get the Software update

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