‎Crash within a month | Samsung Members Community

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Arthalax

Active Level 1

last edited

09-30-2021 11:14 AM

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Bought S21 plus on Aug31 and screen goes blank under a month.

Clearly mentioned by service center that it's manufacturing defect. How can I trust that the service done itself is going to last over a month.

Customer service was horrible. Completely lost trust in brand.

It would have been a gesture if they would have replaced it with a new set or even an upgrade. Who wouldn't be happy with it.

But anyways first month of a premium phone and trust over Samsung goes down the drain. Really disappointed

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MAHESH1992c
Active Level 8
09-30-2021 11:18 AM

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Galaxy S
For 40 days i got the screen combo replaced free of cost because its their fault only
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Arthalax
Active Level 1
09-30-2021 11:20 AM

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Galaxy S
Yeah but warranty is only till one year from date of purchase. Which is worse because if they had it replaced on 11th month, it will be having warranty for only one month post fix.
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Arthalax
Active Level 1
09-30-2021 11:22 AM

in

Galaxy S
It would have been peaceful if they had offered extended warranty or even a new set for peace of mind. That's what disappoints me the most
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Samsung_Support2
Expert Level 3
10-3-2021 06:12 PM

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Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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